Privacy Policy | Verified Remediation

Verified Remediation ("we," "us," or "our") operates the Verified Remediation website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing address
Lead Request Details: Service type needed, property location, urgency level, and project description
Contractor Profile Information: Business name, license numbers, insurance details, service areas, and certifications
Account Credentials: Email or phone number used for authentication
Communication Preferences: Your preferences for receiving notifications via SMS or email

Information We Collect Automatically

When you use our platform, we automatically collect certain information, including:

Device information (browser type, operating system)
IP address and general location data
Pages visited and features used
Date and time of visits
Referring website addresses

How We Use Your Information

We use the information we collect to:

Connect homeowners with qualified mold remediation professionals
Process and route lead requests to appropriate contractors
Verify contractor credentials including licenses and insurance status
Send notifications about lead requests and platform updates
Improve our services and develop new features
Respond to your inquiries and provide customer support
Detect and prevent fraud or abuse
Comply with legal obligations

SMS/Text Message Communications

If you are a contractor who has opted in to receive lead notifications via SMS, we may send you text messages regarding:

New lead requests matching your service area and capabilities
Lead status updates and homeowner responses
Important account notifications
Verification codes for account access

Message frequency varies based on lead volume in your service area.

Message and data rates may apply. Your carrier's standard messaging rates will apply to any messages you receive.

To opt out of SMS notifications:

Reply STOP to any text message you receive from us
Update your notification preferences in your contractor dashboard
Contact us at the address provided below

After opting out, you will receive a confirmation message and will no longer receive SMS notifications from us. You may still receive transactional messages related to your account (such as verification codes).

Information Sharing

We may share your information in the following circumstances:

With Contractors (for Homeowners)

When you submit a lead request, we share your contact information and project details with contractors in your area who may be able to assist you. This is essential to our service of connecting you with mold professionals.

With Homeowners (for Contractors)

Your business profile information, including license status, insurance status, and service area, is displayed publicly to help homeowners make informed decisions.

With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Twilio: For SMS and voice communications
Payment processors: For handling credit purchases
Email service providers: For transactional and notification emails
Analytics providers: For understanding platform usage
Cloud hosting providers: For storing and processing data

For Legal Compliance

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings
Understand how you interact with our platform
Improve our services based on usage patterns
Provide relevant advertising on third-party platforms

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods include:

Lead requests: 3 years after submission
Contractor profiles: Duration of account plus 2 years
Communication logs: 2 years
Analytics data: 26 months (aggregated/anonymized)

We may retain certain information longer if required for legal, tax, or regulatory purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information
Opt-out: Opt out of certain data processing activities, including marketing communications
Portability: Request a portable copy of your data

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Verified Remediation
Email: privacy@verifiedremediation.com
Address: [Business Address]

For SMS-related inquiries, you may also text HELP to any of our messages for assistance.